Frequently Asked Questions?

How do I buy my Network Railcard?

You can buy your Network Railcard online or at a staffed station Ticket Office within the Network Railcard area.

To buy online, simply click ‘Buy Now’ on the website homepage and follow the instructions on the screen. Under ‘Choose the type of Railcard you would like’ you can select if you want a ‘Digital’ or a ‘Plastic’ Railcard. You will be asked to provide a digital passport-style photo if you select ‘Digital’. You do not need a photo if you have ordered a ‘Plastic’ Network Railcard.

A Digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download you Railcard.

If you have ordered a plastic Network Railcard, please allow 10 days for delivery. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

If you are unable to wait for your Network Railcard to be delivered to you, you can download and complete a Network Railcard application form and go to any staffed station ticket office in the Network Railcard area to apply in person.

Please note, Network Railcards are not available for sale at ticket offices managed by London Underground or from Heathrow Airport.