Frequently Asked Questions?

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I lost the Railcard and am travelling now with the discounted tickets what should be done?

If you do not have your Network Railcard in your possession when travelling, you are unable to use discounted tickets.

Prior to boarding the train, you can go to the ticket office and pay the difference between the Railcard discounted fare and the full fare for the relevant ticket for your journey.

Alternatively, you can purchase a new Network Railcard at the station or a digital Railcard online to take advantage of the discounted tickets you have already purchased.

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