Frequently Asked Questions?

Most frequently asked questions

  • Can I renew my station purchased Railcard online?
    A:

    Railcards issued at stations cannot be renewed online. You will need to create an account and purchase a new Railcard.

    To buy a new Network Railcard, please go to the website homepage, click ‘Buy Now’ and follow the instructions on the screen.

    If you have selected 'Digital' under 'Choose the type of Railcard you would like', you will be asked to provide a passport style photo.

  • How do I renew my Network Railcard online?
    A:

    Please click ‘Renew my Railcard’ on the website homepage to log in to account. Once logged in, click ‘Renew’ under your expired or soon to expired Railcard, select 'Digital' or ‘Plastic’ under ‘Choose the type of Railcard you would like’ section and follow the instruction on the screen to complete your purchase.

    Click here for the step by step guide on how to renew your Railcard.

  • How far in advance can I renew my Network Railcard?
    A:

    You can renew your Railcard up to 30 days in advance of the expiry date.

    Click here for a step by step guide on how to renew your Railcard.


Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies